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services, and implementation
services will help both your
project team and your workforce operate independently and productively
around the world. Customer service is one of LASTOS's core values, and
our founder and CEO Oliver Schmidt is recognized throughout
the industry for his commitment to customers. You can be sure that
those values and Oliver's passion inspire our team to make your team
operations engineers configure and maintain the hardware, software, and
secure environments needed to run your LASTOS applications. Our team,
processes and systems are transparent to you, allowing your IT
department to focus on other business needs.
Our facility and
your data are tightly controlled, with minimal access points, the
strongest encryption technology available, multiple firewalls, and
locked physical facilities. We also run secure, raided backups nightly
and store your fully encrypted backups in fire-safe off-site vaults.
In the event of
unexpected emergencies, our systems remain reliable. We've configured
all servers and other networking components in a fully redundant
architecture, and our facilities are equipped with supplementary power
generators and air conditioners.
conveniently manage all hardware and software updates to your system.
We schedule regular maintenance as needed, and we notify you in advance
of any system downtime.
LASTOS provides a
dedicated account manager for project support and coordination. Your
account manager will be an extension of your project team and will
advocate internally at LASTOS for your project and needs. Clearly, good
business is about strong relationships, and our service experts will
take whatever steps necessary to build a relationship that lasts.
support, you'll use email access, internet resources, and direct phone
numbers to ask questions, log issues, or search for incident solutions
Our architecture is
flexible and so is our implementation model. We're prepared to work the
way you want to work. We will collaborate with the third-party business
partners of your choice, or we can provide our own experienced
implementation consultants or integration engineers to supplement your
To further support
your implementation, we look to our technology.
Our data conversion tools take advantage of our web services
architecture to ease mapping and data loads of your employee,
organization, and job data. We'll use this same technology to develop
the interfaces you need from LASTOS to your system or providers, and
others. Once built, LASTOS will manage these interfaces for you.
While our goal is
to build a system that is so intuitive that any internet user can be
immediately productive, we realize that training and education are
still key to a successful project. For our early customers, our
education program starts with a detailed product orientation and
hands-on system training. We follow up with a business process workshop
where we map your processes into our system and configure LASTOS to
meet your specific needs. Then, through almost constant contact, we
transfer knowledge to your core implementation team.
As our education
strategy evolves based on experiences with our early customers, we
expect that customers and partners will have access to classroom
experiences, online training opportunities, and other knowledge
transfer sessions to help build self-sufficiency.